The service

Thanks to its partnership with Europ Assistance, Aircalin offers you a bespoke multi-risk travel insurance solution: high-quality, comprehensive coverage to satisfy all the requirements of leisure and/or business travellers residing in New Caledonia, French Polynesia or mainland France. This multi-risk coverage covers worldwide travel for a period of less than 90 days.  individuels liés au Covid-19.

New! The travel insurance product offered by Aircalin in partnership with EUROP Assistance covers you in the event of illness such as COVID-19.

Assurance

➜ See the table of services

THE ADVANTAGES OF THE EUROP ASSISTANCE MULTI-RISK PRODUCT

Key points of assistance service

  • Comfortable sums to cover your costs notably for supplementary reimbursements of overseas medical costs
  • A wide range of services (extension of holiday, taxi fares…)
  • Coverage for all sporting activities (excepting competitions)
  • Many cases covered for early return (accident at home, hospitalisation of a professional replacement, a terrorist attack or natural disaster within 100 km of your destination…)
  • All the professional experience of EUROP ASSISTANCE at the service of your clients (since 1963, medical experts available  24/7, ISO 9001 certification, crisis management experience…).

Key points of insurance coverage

  • Missed flight (contribution to the purchase of a new ticket of up to 80% of the price of the initial ticket impossible departure or return
  • Theft of sports equipment during the holiday covered as losses of expensive goods, for up to €1,000 per person insured (excluding fishing rods) 
  • Delayed baggage delivery > 24h (purchase of basic goods for up to 29.833 xpf /€250)
  • Coverage of cost of reissue of identification documents in case of loss or theft (17.900 xpf /€150)
  • Limited franchise

Prices and subscription

A comprehensive insurance service at an attractive price

AVERAGE TOTAL TICKET PRICES FOR THE BOOKING IN XPF, TAX INC. OPTIONAL MULTI-RISK SUBSCRIPTION IN XPF, TAX INC PER PASSENGER.
0 to 200,000 6,900
200,001 to 477,000 11,500
477,001 to 835,000 16,100

 

How to suscribe ?

On our website or when booking with your Aircalin agencies, when you buy a ticket . If your flight is eligible, this insurance will be automatically offered when you buy your ticket online. For online sales only, you can buy your travel insurance up to 48h after your ticket purchase in "My Booking" section.

What to do in case of... ?

1. Need of assistance

In case of medical emergency, you must contact the local emergency services, then

  • Contact EUROP ASSISTANCE 24/7 at + 33 1 41 85 86 51

Warning! Only services provided by (or with the agremeent of)  EUROP ASSISTANCE will be covered.

2. Making a claim

In case of cancellation of your flight, your must first

  • notify AIRCALIN
  • then in the 5 days following the incident preventing you from taking your flight make the claim online on the website

For all other plans, notify

  • EUROP ASSISTANCE within 2 consective working days of the accident or incident.

The conditions

TERMS FOR THE SUBSCRIPTION TO THE CONTRACT

  • Subscription with the purchase of the aircraft ticket
  • Subscription offered only for return flights
  • Maximum duration of the holiday covered => 90 consective days
  • Coverage of leisure or business journeys throughout the world (excepting war zones, etc.)
  • The insured persons must live in New Caledonia, French Polynesia or in mainland France.

TERMS FOR THE MODIFICATION OF THE CONTRACT

  • The insurance contract can be changed but not reimbursed (except for a multi-insurance cancellation clause activated within 14 days and online sales)
  • The change is linked to the change in the aircraft ticket (change accepted by the Company)