The service

Thanks to its partnership with Europ Assistance, Aircalin offers you a bespoke multi-risk travel insurance solution: high-quality, comprehensive coverage to satisfy all the requirements of leisure and/or business travellers residing in New Caledonia, French Polynesia or mainland France. This multi-risk coverage covers worldwide travel for a period of less than 90 days.  individuels liés au Covid-19.

New! The travel insurance product offered by Aircalin in partnership with EUROP Assistance covers you in the event of illness such as COVID-19.

Assurance

➜ See the table of services

THE ADVANTAGES OF THE EUROP ASSISTANCE MULTI-RISK PRODUCT

Key points of assistance service

  • Comfortable sums to cover your costs notably for supplementary reimbursements of overseas medical costs
  • A wide range of services (extension of holiday, taxi fares…)
  • Coverage for all sporting activities (excepting competitions)
  • Many cases covered for early return (accident at home, hospitalisation of a professional replacement, a terrorist attack or natural disaster within 100 km of your destination…)
  • All the professional experience of EUROP ASSISTANCE at the service of your clients (since 1963, medical experts available  24/7, ISO 9001 certification, crisis management experience…).

Key points of insurance coverage

  • Missed flight (contribution to the purchase of a new ticket of up to 80% of the price of the initial ticket impossible departure or return
  • Theft of sports equipment during the holiday covered as losses of expensive goods, for up to €1,000 per person insured (excluding fishing rods) 
  • Delayed baggage delivery > 24h (purchase of basic goods for up to 29.833 xpf /€250)
  • Coverage of cost of reissue of identification documents in case of loss or theft (17.900 xpf /€150)
  • Limited franchise

Prices and subscription

A comprehensive insurance service at an attractive price

AVERAGE TOTAL TICKET PRICES FOR THE BOOKING IN XPF, TAX INC. OPTIONAL MULTI-RISK SUBSCRIPTION IN XPF, TAX INC PER PASSENGER.
0 to 200,000 6,900
200,001 to 477,000 11,500
477,001 to 835,000 16,100

 

How to suscribe ?

On our website, when you buy a ticket site. If your flight is eligible, this insurance will be automatically offered when you buy your ticket online.

What to do in case of... ?

1. Need of assistance

In case of medical emergency, you must contact the local emergency services, then

  • Contact EUROP ASSISTANCE 24/7 at + 33 1 41 85 86 51

Warning! Only services provided by (or with the agremeent of)  EUROP ASSISTANCE will be covered.

2. Making a claim

In case of cancellation of your flight, your must first

  • notify AIRCALIN
  • then in the 5 days following the incident preventing you from taking your flight make the claim online on the website

For all other plans, notify

  • EUROP ASSISTANCE within 2 consective working days of the accident or incident.

The conditions

TERMS FOR THE SUBSCRIPTION TO THE CONTRACT

  • Subscription with the purchase of the aircraft ticket
  • Subscription offered only for return flights
  • Maximum duration of the holiday covered => 90 consective days
  • Coverage of leisure or business journeys throughout the world (excepting war zones, etc.)
  • The insured persons must live in New Caledonia, French Polynesia or in mainland France.

TERMS FOR THE MODIFICATION OF THE CONTRACT

  • The insurance contract can be changed but not reimbursed (except for a multi-insurance cancellation clause activated within 14 days and online sales)
  • The change is linked to the change in the aircraft ticket (change accepted by the Company)