In view of the health crisis linked to covid-19, Aircalin is implementing the necessary measures to guarantee you a safe journey. You can find these measures under the "Aircalin FlyCare" Program, which is updated regularly.
FLYCARE
Aircalin is implementing all necessary measures to guarantee you a safe and healthy flight. These measures are called "Aircalin FlyCare" and are adjusted on a regular basis. Aircalin has received the Diamond Award from APEX Health Safety powered by SimpliFlying, for the best measures implemented by airlines focusing on health & safety.
AIRCALIN RECOGNISED FOR ITS FLYCARE PROGRAM
In October 2021, Aircalin received the Diamond Award, the highest distinction in its category, from the APEX Health Safety powered by SimpliFlying, for the best measures put in place by airlines in the area of health and safety. The Airline Passenger Experience Association (APEX) has recognized the commitment of Aircalin and all of its staff, in placing the health and safety of our customers at the heart of our priorities.
YOUR BOOKING
You do not need to visit our reservations office: search, book and modify tickets directly on our website. Our call centres are also available to answer your questions and assist you in making a booking. Find all our contacts and opening hours. Travel with peace of mind by consulting the travel formalities for your destination. All the information in the travel formalities section below.
MANDATORY TO WEAR A MASK
Wearing a surgical mask is mandatory during all stages of your journey, from check-in to the final destination, for all passengers travelling on a flight operated by Aircalin. Washable masks and/or masks made of fabric are not authorized. For your personal comfort, we recommend that you bring several masks for your trip.
AT THE AIRPORT
DEPARTURE
At the airport, measures have been put in place to guarantee optimal health and safety conditions for your journey:
- Hydro-alcoholic gel dispensers are available at various airport points;
- Reorganization of check-in and boarding to minimize contact. Displays, announcements and floor markings are used as reminders of the distancing measures;
- Wearing a mask from check-in to boarding.
In order to decrease your waiting time at our check-in desks, we recommend that you check-in online. This is available from 30 hours before your departure.
At the Hibiscus Lounge at Tontouta Airport. For health reasons, newspapers are no longer available. A Hydro-alcoholic gel dispenser is available to passengers at the entrance to the lounge.
ARRIVAL
Prior to disembarking the aircraft, announcements are made to facilitate disembarkation. In the baggage arrival hall, displays, announcements and floor markings remind passengers of the distancing measures. Hydro-alcohol gel dispensers are available.
ONBOARD
WEARING A MASK AND HYGIENE
Wearing a surgical mask is mandatory for all passengers travelling onboard a flight operated by Aircalin. For your comfort, a health kit with mask and wipes is offered to you upon boarding. As the cabins are disinfected prior to the flight, our crew also spray passengers' hands when they enter the cabin with hydro-alcoholic gel on flights departing from Japan. To protect our crew and passengers, our crew wear a mask and frequently use hydro-alcoholic gel.
CLEANING OF THE CABINS
The daily cabin cleaning procedure is enforced before each departure. To ensure complete disinfection, a virucidal product is sprayed in the cabin and manually applied on contact surfaces. This virucide is certified for aviation, approved by Airbus and approved by the New Caledonian Health Authority.
AIR QUALITY IN THE CABINS
The filters used on all Aircalin aircraft are the latest generation air filters, with very high efficiency and absorption capacity*. They renew the air in the cabin every 3 minutes, filtering out particles, viruses and bacteria to 99.97%. The filtering complies with the highest health standards for operating theatres.
*HEPA filters High Efficiency Particulate Air
ON BOARD SERVICES
In order to limit contact and handling between passengers and flight attendants, our in-flight service offer has been modified in all cabins and the service reduced.
Medium-haul (2 to 4 hours) and Long-haul (more than 4 hours) flights
- We limit movement in cabins and prefer to offer snack packs in Economy class.
- Individual drinks are preferred.
- Bar areas are no longer set up during the flight to avoid handling.
- In response to health recommendations, we have suspended the offer of printed press and the sale of Duty Free items has been modified.
- To reduce contact, we have stopped distributing printed menus on board.