Our news flash in real time

Noumea 2026/08/18 6:00pm

We would like to keep you informed of the situation following progress in finding solutions to the two ongoing technical issues:

• Our first A330 aircraft, which had been experiencing a persistent oil odour, has now been returned to service. It will therefore operate flights SB 500 and SB 501 on 19 August as normal.
• Arrangements are currently being made to charter an aircraft from an authorised airline, with the charter due to commence on saturday.

Our technical teams are continuing to work around the clock on our second A330 aircraft.

Our sales teams are fully mobilised to rebook the journeys of affected customers as soon as possible.

Please check this ‘Flight Information’ section for updates on delayed or rescheduled flights; affected customers are also being notified by email and text message.

We would like to reiterate our sincere apologies for the inconvenience caused by this situation, and we are fully aware of the impact this may have on your travel plans.

Aircalin

Noumea 2026/08/18 12:00pm

Two simultaneous technical issues are currently affecting our A330 fleet: the first is due to persistent odours of oil, and the second is due to damage to one of the blades on one of the engines.

For several days now, our technical teams have been working continuously on both aircraft to ensure they meet the safety standards required for them to be returned to service.

As a result, our long-haul flight schedule is experiencing significant disruption, and we find ourselves in a rare and difficult situation for both our passengers and our staff. This may involve significant delays, unplanned waiting times, and travel in a class of service other than that originally chosen.

However, we would like to assure you that we are doing everything possible to ensure you reach your destination as quickly as possible and in the safest conditions, despite the inconvenience caused.

We are truly sorry for any inconvenience caused by this situation, and are fully aware of the impact this may have on your journeys.

Our sales teams are doing everything in their power to accommodate each of our customers and ensure their transport, whilst maintaining Evasan services and urgent cargo flights.

Since last week, the company has implemented all possible solutions:

• Ensuring the re-routing of affected customers via alternative itineraries and other airlines, despite the limited availability of seats due to the August school holidays
• Since last weekend, we have been seeking a temporary charter solution with authorised airlines – a process made difficult by the peak season in the Northern Hemisphere – which is currently being organised
• We are regularly issuing updates to our customers via our website and the media : next update today at 6 pm
• We have increased the telephone support available to you
• Arranging for customers to be looked after at the airport (transfers, accommodation, half-board) or the subsequent reimbursement of any expenses incurred

We would like to remind you that all our regional flights are operating as normal.

In the event of an emergency concerning our long-haul flights, you can contact our sales teams:

• Nouméa: +687 26 55 00
• Paris: +33 01 78 09 08 09
• Bangkok: 02-000-7662
• Sydney: +61 (02) 9264 4866 and 1300 655 737

For non-urgent complaints, a system is already in place: simply complete the form available on our website.

Each complaint will be investigated and a response provided; however, given the scale of the disruption, we are unable at this stage to commit to a specific response time.

We would like to reiterate our sincerest apologies and thank you very much for your patience.

Aircalin

Nouméa, 18 August at 7:00 pm

We would like to inform customers affected by the cancellation of the Nouméa-Singapore-Nouméa flights scheduled for 18 August that one of our two Airbus A330 aircraft has now been returned to service.

In parallel, the charter of an additional aircraft is currently being finalised.

Our teams are actively working on arranging the rerouting of our affected customers. New itineraries will be communicated to each customer individually during the day on 19 August.

We thank our customers for their patience and understanding and once again sincerely apologise for the inconvenience caused.

Aircalin

Nouméa, 18 August at 10:30 am

We would like to inform customers affected by the cancellation of flights SB740/SB741 Nouméa-Singapore-Nouméa, originally scheduled for 18 August 2026, that both of our Airbus A330 aircraft are currently affected by consecutive technical issues.

Our technical teams are fully mobilised and are currently working on both aircraft to return them to service as soon as possible.

At this stage, no definitive rebooking or rerouting solution can yet be confirmed. In parallel, our teams are actively working to arrange a charter aircraft in order to provide transportation solutions for our affected customers.

For passengers who are not residents of the stopover location where they are currently waiting, Aircalin will provide accommodation and meals until a rerouting solution is put in place.

We will provide further information regarding your rerouting as soon as the arrangements are confirmed.

A further update will be provided today at 7:00 pm, Nouméa local time.

Should you require any assistance, you can also visit our Contact Us page.

We sincerely apologise once again for this situation and the inconvenience caused, and thank our customers for their patience and understanding.

Aircalin

Nouméa, 17 August at 9:00 pm

We would like to inform customers affected by flights SB740/SB741 Nouméa-Singapore-Nouméa on 18 August 2026 that the aircraft, which underwent maintenance during the day, has not received the technical clearance required for us to operate flight SB740 scheduled to depart on 18 August at 2:00 am.

As a result, we regret to inform you that flights SB740 and SB741 have been cancelled and will be rescheduled.

At this stage, we are not yet in a position to confirm a new schedule.

Our teams remain fully mobilised to finalise a solution as soon as possible.

A further update will be provided tomorrow at 10:00 am, Nouméa local time.

We sincerely apologise to our customers for the wait and the inconvenience caused, and thank them for their patience and understanding.

Aircalin

Nouméa, 17/08 19h00

We would like to inform customers travelling on flights SB740/SB741 Nouméa-Singapore-Nouméa on 18 August 2026 that the aircraft underwent maintenance during the day.

At this stage, the departure of flight SB740, initially scheduled for 01:00, has been delayed by one hour and is now scheduled to depart Nouméa at 02:00 on 18 August.

This new departure time remains subject to technical clearance expected at 21:00, Nouméa local time.

We ask our customers to prepare for a 02:00 departure and to come to the airport for check-in from 23:00.

We ask you to stay tuned for Aircalin’s next update at 21:00 and to wait for our confirmation by email and SMS before making your way to the airport.

We thank you for your patience and understanding and sincerely apologise for any inconvenience caused.

Aircalin

Nouméa, 18 August at 7:00 pm

We would like to inform customers affected by the cancellation of flights SB500/SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa, originally scheduled for 17 August, that one of our two Airbus A330 aircraft has now been returned to service.

In parallel, the charter of an additional aircraft is currently being finalised.

Our teams are actively working on arranging the rerouting of our affected customers. New itineraries will be communicated to each customer individually during the day on 19 August.

We thank our customers for their patience and understanding and once again sincerely apologise for the inconvenience caused.

Aircalin

Nouméa, 18 August at 10:30 am

We would like to inform customers affected by flights SB500/SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa, originally scheduled for 17 August 2026, that both of our Airbus A330 aircraft are currently affected by consecutive technical issues.

Our technical teams are fully mobilised and are currently working on both aircraft to return them to service as soon as possible.

At this stage, no definitive rebooking or rerouting solution can yet be confirmed. In parallel, our teams are actively working to arrange a charter aircraft in order to provide transportation solutions for our affected customers.

For passengers who are not residents of the stopover location where they are currently waiting, Aircalin will provide accommodation and meals until a rerouting solution is put in place.

We will provide further information regarding your rerouting as soon as the arrangements are confirmed.

A further update will be provided today at 7:00 pm, Nouméa local time.

Should you require any assistance, you can also visit our Contact Us page.

We sincerely apologise once again for this situation and the inconvenience caused, and thank our customers for their patience and understanding.

Aircalin

Nouméa, 17 August at 6:20 pm

We are still not in a position to confirm a new schedule for these flights. No new flight schedule will be announced this evening.

Our teams remain fully mobilised to finalise a solution as soon as possible.

A further update will be provided tomorrow at 10:00 am, Nouméa local time.

We sincerely apologise to our customers for the wait and the inconvenience caused, and thank them for their patience and understanding.

Aircalin

Nouméa, 17/08 5PM

At this stage, no further information can be provided. Our teams continue to work towards identifying the most suitable solution as soon as possible.

A further update will be provided at 6:00 pm, Nouméa local time, to keep our customers informed of the latest developments.

We thank our customers for their patience and understanding. 

Aircalin

Nouméa, 17/08 3PM

We would like to inform customers affected by flights SB500-SB501 Nouméa-Bangkok-Paris-Bangkok-Nouméa that our teams are still working on and assessing the various rebooking options available.

We are doing everything possible to identify the most suitable solution and resume these flights under the best possible conditions.

A further update will be provided between 4:00 pm and 5:00 pm, Nouméa local time, to keep our customers informed of the latest developments.

We thank our customers for their patience and understanding and invite them to regularly check the My booking page page to ensure that their contact details are up to date.

Aircalin

Noumea, 17/08 at 01.45AM

We regret to inform you that, due to a technical issue affecting one of our aircraft, flights SB500-SB501 Nouméa–Bangkok–Paris–Bangkok–Nouméa scheduled for 17 August 2026 have been cancelled and are currently awaiting rescheduling.

Our teams are doing everything possible to offer a new solution as soon as possible.  

In order to receive all information related to their trip, we invite now our affected customers to go to My booking page to check and update their personal contacts. 

We apologize for the inconvenience caused and thank you for your understanding. 

Aircalin